• Interact with customers through various communication channels to provide support and resolve inquiries.
• Maintain a positive and professional attitude towards customers at all times.
• Document customer interactions accurately in the system for future reference.
• Assist customers by answering product and service questions and suggesting information about other products and services.
• Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Strong problem-solving abilities
• Skills and Competencies: Proficient in using computer systems and software
• Qualities and Traits: Strong work ethic and attention to detail