• Assist customers with inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain customer records and update information in the database.
• Collaborate with team members and other departments to improve customer service.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• 10/02/2025
• JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE/ENCODER
• Educational Qualifications: Diploma in a relevant field.
• Experience Level: 0–2 years (Fresh graduates are encouraged to apply).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathy, patience, and a customer-oriented mindset.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
• Working Conditions: Office environment with potential for evening or weekend shifts.