• Serve as the first point of contact for customer inquiries via phone, email, and chat.
• Provide excellent customer service by addressing and resolving issues promptly and effectively.
• Assist customers with product inquiries, account management, and technical support.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Collaborate with team members to enhance customer satisfaction and achieve departmental goals.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: At least 6 months in BPO Sales Account
• Skills and Competencies: Proficient in English language, customer service, and back office support
• Skills and Competencies: Familiar with call centre operations and Salesforce
• Qualities and Traits: Excellent communication skills and a team player attitude
• Responsibilities and Duties: Ability to manage sales pipeline, pitching, and closure effectively