• Assist customers with inquiries via phone, email, and chat, providing timely and accurate responses.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Maintain a detailed knowledge of company products and services to provide informed assistance.
• Document customer interactions and feedback to improve service processes.
• Collaborate with team members to enhance the customer experience and achieve service goals.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh graduate or student, ideally with internships in customer service.
• Skills and Competencies: Proficiency in English language; strong interpersonal and technical skills.
• Qualities and Traits: Strong work ethic and a commitment to providing excellent customer service.
• Responsibilities and Duties: Ability to multitask and manage customer inquiries efficiently.
• Working Conditions: Fast-paced environment with opportunities for teamwork and collaboration.