• We are looking for dedicated Customer Service Representatives to join our healthcare account. In this role, you will handle voice support, assisting patients, providers, and members with their inquiries.

Key Responsibilities:

• Answer inbound calls and provide accurate information regarding healthcare services, policies, and benefits
• Assist with billing, claims, and account-related concerns
• Resolve customer issues with empathy, professionalism, and efficiency
• Document interactions in the system accurately and in a timely manner
• Meet performance metrics such as quality, attendance, and customer satisfaction

Qualifications:

• Open to fresh graduates (no prior experience required)
• Strong English communication skills (both written and verbal)
• If not a college graduate, BPO experience is required
• Willing to work onsite and in shifting schedules