• Respond promptly to customer queries, including feedback, appointment arrangements, and complaints, in accordance with Standard Operating Procedures (SOPs).
• Handle customer support via voice (calls) and professional email communication.
• Provide accurate and comprehensive product and service information to customers.
• Accurately input customer booking details into the booking system.
• Maintain a professional, friendly, and helpful approach to all customer interactions.

Job Requirements:

• Minimum SPM qualification.
• At least 1 year of Customer Service experience (Call Centre experience is an advantage).
• Able to communicate fluently in Cantonese / Mandarin & English (Read, Speak & Write).
• Computer literate and able to multitask in a fast-paced environment.
• Excellent communication and problem-solving skills.