Company Profiles: One of the world's largest BPO companies that provides customer care, technical support, and other services.

Position: Mandarin Finance Customer Support

Company Industry: BPO Company (Financial Services Account)

Work Location: Pasig City

Work Schedule: Shifting Schedule

Salary: Php 75,000

Work Set Up: Work On-site

BENEFITS:

• 13th Month Pay
• Leave Credits
• Government-Mandated Benefits
• Performance Bonus
• Other benefits to be discussed by the company

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
• Open to high schools, Undergraduates, and Degree holders.
• Open to no related work experience.
• Having CSR experience is a big advantage.
• Having BPO experience is a big plus.

RESPONSIBILITIES OF THE JOB APPLICATION:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Ensure excellent customer service through quick and effective actions to solve the client’s issues.
• Keep every customer engaged with a direct and friendly touch.
• Handle sensitive customer data with utmost care and confidentiality.

RECRUITMENT PROCESS

• Paper Screening
• Online Application and Aspiring Minds (English SVAR)
• Recruitment Interview via Microsoft Teams
• Hallo AI Mandarin assessment
• Background Check of Client (needs a valid ID)
• Integrity Test from Client
• Client Interview
• Job Offer

HOW TO APPLY:

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