We are looking for a compassionate and detail-oriented customer representative to support customers by handling inquiries, verifying insurance benefits, and scheduling appointments. The ideal candidate has strong communication skills, a customer-first mindset, with or witout experience in BPO setting.

Key Responsibilities:

• Handle inbound and outbound calls related to insurance and provider coordination
• Verify eligibility, coverage, and benefits
• Schedule, reschedule, or cancel appointments as needed
• Document interactions accurately in CRM or EHR systems
• Relay messages between patients and clinics while maintaining confidentiality

Qualifications:

• Fresh graduates with no experience are encouraged to apply!
• At least 6 months of BPO experience in customer service for college level candidates
• Strong verbal communication skills
• Ability to multitask in a fast-paced environment

Work setup: Fully Onsite

Office location: Ortigas, Mandaluyong City

Work schedule: Night shift

Start date: ASAP