LOCATION: Baguio City (with free accommodation and cooked rice)

Responsibilities:

• Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products.
• Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.
• Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns.
• Build and maintain positive customer relationships to enhance overall satisfaction and loyalty.

Job Requirements:

• At least 1 year of experience in customer service or support.
• At least college level.
• Strong verbal and written English communication skills.
• Comfortable handling calls, emails, and live chats.
• Good problem-solving and active listening skills.
• Willing to work night shifts, weekends, or holidays.
• Ability to work in a fast-paced, team-oriented environment.