Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: Assistant Customer Service (Open for Undergraduate)

Company Industry: BPO Company

Location: Clark, Pampanga

Postal Code: 2023

Salary Offer: Php26,000-Php40,000

Work Schedule: Shifting Schedule

Work Set Up: Work Onsite

Benefits:

• Government Mandated Benefits
• HMO for Employee and 2 Free Dependents (On Day 1)
• 13th Month Pay
• Sick Leave
• Vacation Leave

Job Requirements:

• Open for undergraduates
• With at least 1-3 year of experience in Customer Service in a BPO Company
• Willing to work on a shifting schedule
• Willing to work fully onsite in Clark, Pampanga
• Can start as soon as possible

Job Responsibilities:

• Respond promptly and professionally to customer inquiries, delivering accurate information and effective issue resolution.
• Conduct follow-up communications with clients to ensure all concerns are fully addressed and customer satisfaction is maintained.
• Generate and analyze reports to identify recurring issues, trends, and opportunities for service improvement.
• Maintain organized, accurate, and up-to-date customer records across all relevant systems.
• Perform additional duties and support tasks as assigned to enhance overall team performance and service quality.

Recruitment Process (Online and Face to face)

• Initial Interview
• Second Interview
• Final Interview
• Job Offer

Look for Ms. Yanna