• Assist customers with inquiries and provide product information.
• Handle customer complaints and resolve issues effectively.
• Maintain accurate records of customer interactions and transactions.
• Offer support and guidance to customers through various communication channels.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: Diploma in relevant field or equivalent experience
• Experience Level: At least 6 months BPO experience
• Skills and Competencies: Strong communication and interpersonal skills
• Responsibilities and Duties: Customer-oriented attitude with a focus on satisfaction
• Qualities and Traits: Patience and empathy for handling customer issues
• Working Conditions: Comfortable working in a fast-paced environment