We are looking for a motivated and customer-friendly individual to join us as a Call Center Agent. You will be the first person customers speak with, helping them by phone and providing quick and professional solutions to their concerns to ensure a positive experience.

Key Responsibilities:

Handle customer calls professionally

Assist customers with inquiries, product information, and service concerns

Provide accurate and timely solutions to customer issues

Process requests such as account updates.

Maintain customer records and document interactions in the system

Follow company guidelines, scripts, and quality standards

Work with team members to improve customer experience

Escalate complex concerns to supervisors when needed

Requirements:

At least 6 months call center experience

Good Communication skills

HS/S-HS diploma

Basic computer know-how