• Provide exceptional customer service through various communication channels including phone, email, and chat.
• Assist customers with inquiries, complaints, and requests while ensuring a positive experience.
• Collaborate with team members to resolve issues and improve customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Utilize Salesforce to track customer information and streamline support processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate or 0–2 years of experience in customer service.
• Skills and Competencies: Strong problem-solving abilities and effective communication skills.
• Qualities and Traits: Team player with excellent organizational skills and attention to detail.
• Skills and Competencies: Proficient in using Salesforce and familiar with social media platforms, specifically TikTok.
• Skills and Competencies: Strong people skills and ability to build rapport with customers.