Job Title: Customer Service Representative (CSR)

Shift: Night Shift

Work Set-Up: Full-Onsite

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience through various communication channels.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in person
• Handle customer complaints and provide appropriate solutions in a timely manner
• Maintain a high level of professionalism and empathy when interacting with customers
• Process orders, forms, applications, and requests accurately
• Maintain detailed and accurate records of customer interactions
• Follow up with customers to ensure their issues are resolved
• Collaborate with other departments to resolve complex issues
• Stay updated on products, services, policies, and procedures
• Meet or exceed performance targets related to customer satisfaction, response times, and resolution rates

Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus
• Proven experience in a customer service or support role preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work in a fast-paced environment
• Proficiency with customer service software, CRMs, and Microsoft Office Suite
• Willingness to work flexible shifts, including evenings, weekends, or holidays if required.

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