Description

• Assist customers with inquiries and provide accurate information regarding products and services.
• Handle customer complaints and professionally resolve issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Perform back office support tasks to enhance operational efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Proficient in English, strong customer service skills, and knowledge of back office support processes.
• Responsibilities and Duties: Ability to handle customer inquiries and support back office tasks.
• Qualities and Traits: Excellent communication skills, patience, and a strong problem-solving attitude.