We are looking for a motivated and customer-friendly individual to join us as a Call Center Agent. You will be the first person customers speak with, helping them by phone and providing quick and professional solutions to their concerns to ensure a positive experience.

Key Responsibilities:

• Handle customer calls professionally
• Assist customers with inquiries, product information, and service concerns
• Provide accurate and timely solutions to customer issues
• Process requests such as account updates.
• Maintain customer records and document interactions in the system
• Follow company guidelines, scripts, and quality standards
• Work with team members to improve customer experience
• Escalate complex concerns to supervisors when needed

Requirements:

• Good Communication skills
• HS/S-HS diploma
• Basic computer know-how