As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring an excellent customer experience. You will handle customer concerns via phone, chat, or email depending on the account.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries.
• Resolve complaints and provide accurate information about products or services.
• Maintain detailed records of customer interactions.
• Follow company policies, guidelines, and quality standards.
• Collaborate with team members and escalate issues when necessary.
• Continuously improve service skills through training and feedback.