Customer Service Representative – Sta. Rosa, Laguna iQor Site

Location: Sta. Rosa, Laguna

About the Role:

We’re excited you’ve considered to Be More with iQor. From customer interactions to product support, we’ll help you reach, stretch, and realize your potential. Grow more with your own customized career path, learn more with award-winning training, earn up to ₱50,000+ monthly with industry-leading compensation, and care more in a culture that treats you like family and gives back to your community.

We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone.

Responsibilities:

• Handle a high volume of inbound or outbound calls while creating a positive experience for each caller

• Listen to customers to understand the reason for their call, address inquiries, and provide accurate and efficient responses

• Answer inbound calls and greet customers with energy and enthusiasm

• Place outbound calls and communicate with energy and enthusiasm to customers

• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability

• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service

• Meet department productivity and quality standards

• Strive for first-call resolution and take true ownership of customer needs and issues

• Communicate and follow instructions for one-call customer resolution

• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns

• Take an active role in educating customers about our clients’ products and services

Qualifications:

• High school diploma, G.E.D., Trade/Vocational School certificate, or equivalent required

• Customer service experience in a transaction-based environment such as a call center or retail location is preferred

• Ability to work independently and in a team environment

• Strong problem-solving skills

• Ability to maintain accuracy and production standards

• Flexibility to work any shift, including nights and weekends

Physical Requirements:

• Occasionally exert up to 10 lbs. of force to push, pull, lift, or otherwise move objects

• Visual acuity to perform activities such as preparing and analyzing data or viewing a computer terminal

• Speak, listen, type, and/or sit for extended periods of time

• Consistent attendance is an essential function of the job

Other Site Locations: Bacolod, Clark Angeles Pampanga, Davao, Dasmariñas Cavite, Fairview Manila, Iloilo, Santa Rosa Laguna, Talisay City Negros Occidental