ROLE: Customer Service (Japanese)

HC: 2

DOJ: 24th Nov., 2025

LOCATION: Sunway Visio

We are looking for a candidate who can join immediately.

Salary: RM7500-8000

KPI: RM300

Non- Native Japanese

RESPONSIBILITIES:

• Build trust by understanding the unique needs of our customers and resolving every situation with a wow factor
• Manage and prioritize multiple concerns simultaneously, including communication via phone, email, and live chat
• Process webshop orders/exchanges/returns/warranty claims in Salesforce/Microsoft Dynamics
• Advise our customers as to which on product(s) is the best for them
• Respond to all inquiries within 24 hours while identifying any escalated unresolved issues
• Communicate with our third-party warehouse and shipping partner daily regarding orders, returns, and any order discrepancies
• Lead and participate in special projects as needed to improve team function and increase our wow factor
• Other duties as needed

JOB REQUIREMENTS:

• Experience in customer support roles, preferably with experience providing customer support via phone, email, chat, and social media.
• Great attention to detail
• Effective communication across all levels and functions
• Always keeping the customer needs front of mind and a passion for creative solutions
• Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills
• Excellent written and oral communications skills
• Always thinking of ways to improve the customer experience with a sense of urgency to deliver