We are looking for a dedicated and detail-oriented BPO Associate to support our FedEx and Bloc account operations. This role involves handling both voice (inbound/outbound calls) and non-voice (email, chat, data entry, backend processing) tasks. The ideal candidate will have strong communication skills, good analytical thinking, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Voice Process:

• Handle inbound and outbound customer calls professionally and efficiently.
• Assist customers with shipment tracking, delivery concerns, and account queries related to FedEx/Bloc services.
• Provide resolution to escalated issues with empathy and accuracy.
• Follow call scripts and quality guidelines.

Non-Voice Process:

• Manage email and chat support related to shipment queries, billing, and account management.
• Process data entries, shipment logs, and documentation.
• Coordinate with internal departments and FedEx/Bloc teams for issue resolution.
• Update CRM tools and databases accurately.

FedEx Account in a BPO Setting: Overview

BPOs often handle shipping, logistics, returns, or customer support on behalf of clients. A FedEx account is typically used to:

• Ship documents/products for the client
• Manage returns or customer orders
• Handle client billing or freight needs
• Track and report shipping activity
• Support international logistics for offshoring clients

How to Set Up or Manage a FedEx Account in a BPO

Types of FedEx Accounts to Use

• Corporate FedEx Account (under the BPO's legal entity)
• Used when the BPO is shipping on behalf of clients but manages the shipping directly.
• Client-Linked FedEx Account
• Often, clients provide their FedEx account number, and the BPO uses it for shipping/returns while keeping activities separate.
• Third-Party Billing Setup
• FedEx allows shipments to be billed to a third party (e.g., your client), even if the BPO is the sender.

Bloc Cash-Up Account — Retail/BPO Context (Most Likely)

In many BPOs that handle retail, e-commerce, or customer service for clients, a "cash-up account" or cash-up process refers to end-of-day (EOD) reconciliation of cash or transaction balances.

A "Bloc Cash-Up Account" could mean:

• Definition:
• A bloc cash-up account is a temporary holding account used during the cash-up or revenue reconciliation process for a specific client ("bloc") or location.
• In a BPO context:
• "Bloc" could refer to:
• A client group
• A store location
• A business unit the BPO supports
• Each bloc may have a virtual cash account in the system to manage:
• Daily sales reconciliations
• POS (point of sale) settlement
• Courier cash-on-delivery (COD) tracking
• Refund or dispute handling

MASSIVE HIRING!

Company: Concentrix Cebu

Account: Blended Account / eBlock Cash-Up

Hiring Need: 30 HC left

Start Date: Month of July – August

• Need 6–12 months BPO experience (any account)
• Open for:
• SHS graduates
• College undergraduates
• College graduates

Offer & Compensation:

• Salary package range: Up to ₱23,000
• Sign-on bonus (SOB): ₱20,000
• Excluding benefits
• Plus allowances
• Paid training
• Virtual hiring process
• Can start ASAP

Location: Cebu IT Park