• Handle inbound/outbound provider calls for voice support

• Address all queries from Providers (Eligibility and Benefits, claim status, Authorization, other inquiring pertaining to the account of the Member) supported by the business.

• Understand the Account's Business Strategy and managed care direction.

• Utilize and be familiar with current system functions, applications and enhancements.

• Additional responsibilities include development and training of self and co-workers.

• Suggest and shares ideas for system improvements.

• The Healthcare Associate must achieve and maintain the Account's Key Performance Measures.

• Provide exceptional customer service to callers over the phone.

• Adhere to schedule and changes as advised by the Immediate Supervisor.

Job Requirements

• College degree of any 4-year course or Completed at least 2 years in college with 6 months customer service-related experience also GOOD FOR NEWBIE
• Senior High School graduate with 1-year bpo experience
• High School graduate with 2 years bpo experience