We are seeking a detail-oriented and customer-focused Customer Service Representative to join our Billing and Finance team. In this role, you will be the first point of contact for customers with billing inquiries, payment issues, and account questions. Your primary responsibility is to ensure a positive customer experience while accurately resolving financial concerns in a timely and professional manner.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat regarding billing statements, payments, and account balances.
• Investigate and resolve billing discrepancies or disputes.
• Process refunds, adjustments, and payment arrangements as needed.
• Maintain accurate and updated customer records in the system.
• Escalate complex issues to the appropriate department when necessary.
• Collaborate with the finance and accounting teams to ensure accurate and timely invoicing.
• Provide exceptional customer service and maintain high satisfaction levels.
• Adhere to company policies, procedures, and compliance standards.

• Preferably a graduate of a 4-year course.
• Open to college undergraduates or high school graduates with excellent communication skills.
• At least 1 year of billing and collections experience is required.
• Strong attention to detail and comfort working with financial data.
• Above average communication and problem-solving skills.
• Willingness to start ASAP.