Customer Service Representative

De Castro Consulting

Acil
₺17.6-31.7K[Aylık]
Tesis içi - Muntinlupa1-3 Yıl TecrübeÜniversite mezunuTam zamanlı
Paylaşmak

İş tanımı

Avantajlar

  • Sigorta Sağlık ve Wellness

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Açıklama

We are seeking a highly skilled and empathetic Customer Service Expert to join our team. The ideal candidate will be responsible for managing customer interactions across various channels, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires a proactive approach to customer engagement and a commitment to continuous improvement in service delivery.


Key Responsibilities:

  • Customer Interaction: Manage customer conversations across all support channels, including in-person, online, and via phone.
  • Issue Resolution: Address customer inquiries and escalate complex issues to the appropriate team to ensure rapid support.
  • Customer Engagement: Proactively take steps to enhance the customer experience and build strong relationships with clients.
  • Feedback Collection: Share relevant customer feedback to help improve our offerings and services.
  • Process Improvement: Evaluate customer support processes, devise improvements, measure results, and iterate to enhance efficiency.
  • Reporting: Report on key customer service metrics and identify noteworthy trends to inform business decisions.

Gereklilik

  • Experience: Minimum of 2 years in a customer service role, preferably within BPO industry.
  • Skills: Strong communication, problem-solving, and interpersonal skills. Ability to handle challenging situations with empathy and professionalism.
  • Education: Bachelor's degree in Business Administration, Communications, or a related field is preferred.
  • Technical Proficiency: Familiarity with customer relationship management (CRM) systems and proficiency in Microsoft Office Suite.
  • Language: Proficiency in English, both written and spoken.
  • Bonus: CAR PART KNOWLEDGE AND ACCOUNTING EXPERIENCE (QuickBooks)


This is a NIGHT SHIFT.

İngilizce diliMüşteri servisiÇağrı Merkeziİnsanların becerileriMuhasebeCar parts knowledgeKısa Kitaplar
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Ruben Benson

Lead Customer Success ManagerDe Castro Consulting

Bugün 0 Kez Yanıtla

Çalışma konumu

Northgate Cyberzone by Filinvest. Alabang–Zapote Rd, Muntinlupa, 1781 Metro Manila, Philippines

Yayınlandı 04 June 2025

Rapor

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