Customer Service Manager

HAKATA POWER MACHINERIES INC.

₺10.9-14.6K[Aylık]

Tesis içi - Valenzuela1-3 Yıl TecrübeÜniversite mezunuTam zamanlı

Paylaşmak

İş tanımı

Avantajlar

Çalışan Takdiri ve Ödüllendirme
Performans bonusu
Devletin Zorunlu Sağladığı Faydalar
13. Ay Ödemesi, Çalışan Kredisi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS

Lead and manage the customer service team to ensure high-quality service delivery.
Develop and implement customer service policies and procedures.
Handle escalated customer inquiries and complaints effectively.
Monitor performance metrics and prepare reports for management.
Train and mentor team members to enhance skills and performance.

Educational Qualifications: Bachelor's degree in business administration or related field.
Experience Level: 1-3 years of experience in customer service management or similar roles.
Skills and Competencies: Strong customer service expertise, scheduling proficiency, problem-solving abilities, account management skills, and technical proficiency.
Working Conditions: Primarily office-based with occasional remote work opportunities; may involve some evening or weekend shifts.
Qualities and Traits: Excellent communication skills, strong leadership capabilities, empathy, and adaptability.

Müşteri servisiPlanlamaProblem çözmeHesap YönetimiTeknik beceriler

Preview

Wiljean Ayangod

HR OfficerHAKATA POWER MACHINERIES INC.

Çalışma konumu

1363-A-1 Darlucio corner Mindanao Avenue Ugong Valenzuela, Valenzuela, Philippines, Metro Manila Subway Depot. M2X9+M3V, Mindanao Ave Ext, Valenzuela, Metro Manila, Philippines