Overview:

Lead and manage an India-based team (around 4-pax) to deliver premium support and engagement for VIP users and key agents. Drive user retention and monetization through personalized services and strategic partnerships.

• Design and implement tiered VIP engagement strategies for high-value users.
• Manage agent relationships, including commission schemes, incentive programs, and performance tracking.
• Train and oversee the BPO team in delivering premium services such as exclusive matching and high-touch dispute resolution.
• Analyze user behavior and feedback to guide feature optimization, particularly in livestream and 1v1 chat functions.
• Conduct quarterly visits to India to align with the local team and strengthen operational execution.

• Minimum 3 years of experience in key account management, preferably in social or entertainment platforms.
• Strong understanding of Indian cultural nuances and the behavior patterns of premium users.
• Proven experience managing offshore or cross-cultural teams effectively.
• Proficient in business English; strong communication and interpersonal skills.
• Fluency in Hindi is a plus.