One Point Contact Inc. Customer Service Manager

Customer Service Manager

One Point Contact Inc.

₺32.6-36.2K[Aylık]

Tesis içi - Pasig3-5 Yıl DeneyimÜniversite mezunuTam zamanlı

Paylaşmak

İş tanımı

Avantajlar

Devletin Zorunlu Sağladığı Faydalar
13. Ay Ödemesi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS
İzin ve İzin
Hastalık İzni, Tatil İzni

Oversee the customer service team to ensure high-quality support.
Develop and implement customer service policies and procedures.
Monitor customer interactions and feedback for continuous improvement.
Train and mentor staff to enhance skills and productivity.
Manage escalated customer issues and resolve complaints effectively.
Analyze performance metrics to drive service enhancements.

Educational Qualifications: Bachelor’s degree in Business Administration or related field.
Experience Level: 3-5 years in customer service or account management.
Skills and Competencies: Proficiency in English, strong people skills, technical aptitude, and effective interpersonal abilities.
Working Conditions: Fast-paced call center environment with potential back office support responsibilities.
Qualities and Traits: Strong work ethic, discretion, and ability to manage diverse situations.

İngilizce diliMüşteri servisiHesap YönetimiGüçlü çalışma etiğiÇağrı MerkeziArka Ofis Desteğiİnsanların becerileriTeknik becerilerTakdirKişilerarası becerileri