BPO - Team Lead

Yngen Datacom Corp.

₺25.3-28.9K[Aylık]
Tesis içi - Laguna<1 Yıl DeneyimDiplomaTam zamanlı
Paylaşmak

İş tanımı

Avantajlar

  • Devletin Zorunlu Sağladığı Faydalar

    13. Ay Ödemesi, Çalışan Kredisi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS

  • İzin ve İzin

    Hastalık İzni, Tatil İzni

  • İş-Yaşam Dengesi

    Esnek saatler

Be the Leader Who Inspires Excellence. Drive Team Success.

As a Team Lead for the Travel Account at Yngen Datacom Corp., you’ll guide a talented team to deliver world-class customer service and operational efficiency. You’ll motivate, mentor, and empower your people to achieve goals, exceed expectations, and embody Yngen’s commitment to excellence every single day.


Position Overview

The Team Lead (Travel Account) will play a critical role in ensuring operational excellence within a fast-paced customer service environment. This position is responsible for guiding and supporting a team to meet performance targets, maintain service quality, and uphold Yngen’s commitment to excellence. The ideal candidate will be a proactive leader who can balance people management with operational execution.


Key Responsibilities

  1. Oversee daily team operations, including attendance monitoring and performance tracking.
  2. Conduct regular coaching sessions and provide actionable feedback to team members.
  3. Ensure compliance with company policies, service-level agreements, and client standards.
  4. Collaborate with management to optimize workflows and enhance service delivery.
  5. Address escalations effectively to maintain client and customer satisfaction.
  6. Prepare accurate reports and performance summaries for review.
  7. Cultivate a positive team culture that promotes accountability, engagement, and excellence.


Qualifications (Minimum Requirements)

  • At least college level education
  • Strong background in Customer Service
  • Previous experience in a Team Lead or Supervisory role is an advantage
  • Excellent communication, coaching, and interpersonal skills
  • Strong analytical and organizational abilities
  • Ability to manage team dynamics and drive performance in a results-oriented environment


Preview

Mark Joseph Butron

Recruitment SupervisorYngen Datacom Corp.

Bugün 1 Kez Yanıtla

Çalışma konumu

Richmond Plaza. 9365+5FH, A Mabini St, San Pedro, Laguna, Philippines

Yayınlandı 21 November 2025

Rapor

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