Description

• Oversee daily operations of the customer service department.
• Provide training and support to customer service representatives.
• Develop and implement customer service policies and procedures.
• Handle escalated customer issues professionally and efficiently.
• Monitor and assess customer service performance metrics.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:0–2 years.
• Skills and Competencies:Strong communication and interpersonal skills.
• Qualities and Traits:Ability to work in a team-oriented environment.
• Responsibilities and Duties:Proficient in conflict resolution and problem-solving.
• Working Conditions:Ability to work flexible hours, including evenings and weekends.