The S100 Junior Support Officer plays a vital role in supporting the administration and delivery of the S100 program. This includes processing applications, providing customer service, maintaining accurate records, and contributing to continuous improvement initiatives. The role supports community pharmacies in improving access to services, particularly for First Nations people and rural & remote communities.

KEY RESPONSIBILITIES

• Process program applications for payment in accordance with current program rules.
• Provide customer service via helpline and support inbox, including:
• Claiming and payment information.
• Guidance on program guidelines, eligibility, registration, and application.
• Escalation point for complex enquiries.
• Document all activities in CRM and relevant systems.
• Develop and maintain compliant reports, data extracts, audits, and cleansing activities.
• Review and update procedure manuals, policies, communications, tools, and guidelines.
• Regularly assess program guidelines, application processes, promotional materials, and workflows.
• Participate in program status meetings with NSW Health.
• Prepare payment batches and coordinate claims processing.
• Generate payment reports and liaise with Finance Team for disbursements.
• Contribute to CRM specifications and system issue resolution.
• Conduct User Acceptance Testing (UAT) and support system training.
• Liaise with CRM provider and internal QCPP staff to troubleshoot issues.
• Provide administrative support across QCPP as needed.
• Maintain open communication with staff and contribute to team planning and meetings.
• Perform other duties as required.

REQUIRED SKILLS AND EXPERIENCE

• Experience in project-focused roles and stakeholder engagement.
• Desirable: Knowledge of community pharmacy and pharmacy practice in Australia.
• Desirable: Experience in program administration.

KEY COMPETENCIES

• Initiative and problem-solving
• High-level written and verbal communication
• Strong organisational and planning skills
• Attention to detail and critical thinking
• Flexibility and teamwork
• Excellent customer service
• Proficiency in Microsoft Office Suite

QUALIFICATIONS

• Desirable: Tertiary qualifications in Business Administration or Project Management

BENEFITS:

• Competitive salary and benefits package
• Hybrid work arrangement with morning shift hours
• Supportive, values-driven and inclusive work environment.
• Professional development and career growth pathways