• Conducts outbound calls to CPMA call outs in an accurate, professional, timely and polite manner using the prescribed scripts. 
• Handles simple and general inbound phone inquiries in a timely, professional, accurate and courteous manner as well as adhere to required scripts.  
• Refers request beyond scope and/or escalate as appropriate clients’ complaints if any, to his/her Team Lead. 
• Logs successful calls in Sales Force within the call date and immediately refers requests beyond scope for callback to a tenured staff. Monitors and closes all open SRs on agreed turnaround time.  
• Prepares required reports with 99.50% accuracy based on agreed turnaround time and frequency. Attends monthly meetings, and huddles with the assigned Team Leader as required.  
• Adheres to all measurable department performance standards including but not limited to the following: schedule & break adherence, attendance, aux guidelines, accuracy, etc. 
• Demonstrates utmost courtesy at all times for calls made. 
• Submit required report as needed. 
• Support other outbound project teams when needed 
• Provides excellent “front-line” service over the telephone at all times 

Qualifications:

• Graduate of any 4 year course 
• Must have at least 6 months experience in Customer Service 
• Proficient with MS Office; 
• With typing speed of at least 40wpm 
• At least 6 months experience of any Customer Service function; 
• Good English oral and written communication skills; 
• Willing to work in BGC Taguig;