Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

₺18.2-32.8K[Aylık]

Tesis içi - Quezon City3-5 Yıl DeneyimÜniversite mezunuTam zamanlı

Paylaşmak

İş tanımı

Avantajlar

Ödenekler
Telekomünikasyon Ödeneği
Çalışan Takdiri ve Ödüllendirme
Yıllık değerlendirme, Ayın Çalışanı Ödülü, Çalışan Tanıma Programı, Tatil Hediyeleri
Devletin Zorunlu Sağladığı Faydalar
13. Ay Ödemesi, Çalışan Kredisi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS
Sigorta Sağlık ve Wellness
Sağlık sigortası, HMO
Avantajların Avantajları
Yıllık Şirket Gezisi, Çalışan İndirimi
Profesyönel geliştirme
Çalışan Yardım Programı
İzin ve İzin
Ölüm İzni, Mazeret izni, Hastalık İzni, Tatil İzni

Devamını oku

Responsible for leading the CSR team in providing exceptional customer support. Skilled in managing daily operations, resolving escalated issues, and ensuring customer satisfaction. Proven ability to train and motivate staff to achieve performance goals.
Supervise and mentor the customer care team, providing guidance and support.
Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
Monitor distributors interactions to ensure adherence to quality standards and company policies.
Answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recoding account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Graduate of any 4- year Business course
Must have at least 5 years’ experience in customer service
Proven ability to lead and motivate a team.
Above communication, interpersonal, and problem-solving skills.
Strong understanding of customer service principles and best practices.

Müşteri servisiSatış ekibiHesap YönetimiGüçlü çalışma etiğiProblem çözmeİnsanların becerileriÇağrı MerkeziKişilerarası becerileriOrganizasyon becerileri