COMPANY PROFILE: Resources and connects customers harmoniously. For its years of proven history in the industry, they are well-known as the top outsourcing company.

Position: Spanish Customer Care Specialist

Company Industry: BPO Company

Work Location: Ortigas, Pasig City

Salary: Php 50,000 - Php 70,000

Work Schedule: 10:00 PM - 7:00 AM onwards (Graveyard shift), 2 days off

Work set-up: Work Onsite

BENEFITS :

• HMO (Upon regularization)
• Vacation Leave
• Government-mandated benefits
• Allowances (Upon regularization)
• Sick Leave
• Paid Language Premium
• Other benefits will be discussed during the job offer

JOB REQUIREMENTS:

• Proficient in Spanish language both verbal and written
• Can communicate in English (conversational)
• Previous experience in customer support, call center, or customer service roles
• Strong attention to detail and commitment to providing a positive customer experience
• Open for undergrad and Bachelor’s Degree holder
• Willing to work onsite in Pasig City

JOB RESPONSIBILITIES:

• Provide customer support in Spanish and English via phone, email, live chat, or ticketing platforms
• Handle customer inquiries, complaints, and requests in a professional and empathetic manner
• Identify opportunities to improve the customer experience and suggest process enhancements
• Record all customer interactions in the CRM system and follow up on open cases
• Offer accurate information about products, services, billing, and company policies

RECRUITMENT PROCESS (ONLINE PROCESS):

• Resume Screening
• Initial HR Interview
• Language Assessment
• Operations/Final Interview
• Job Offer