Customer Care Associate

Corporate Frontline Solutions

₺13.4K[Aylık]
Tesis içi - Pasig1-3 Yıl TecrübeLise/LiseTam zamanlı
Paylaşmak

İş tanımı

Açıklama

Job Descriptions:

  • Handles invoicing queries and resolutions
  • Answer queries from customers from email and call inquiries regarding invoice concerns.
  • Communicates to internal stakeholders relating to customer concerns and escalates, notifies customers care manager of business impacting problems.
  • Performs 1st level problem resolution, one contact resolution and first call resolution when necessary.
  • Handle customer’s request for CTC D/O and CTC invoices
  • Invoice and Invoicing Management
  • Print & mail invoices, debit notes and credit notes as needed.
  • Prepare invoices according to customers’ requirements for payment before dispatch
  • Submit e-invoice in customers’ designated portals and government web portals
  • Monitor GR status prior to submission of invoices in customers portals.
  • Maintain proper documentation filing
  • Manage and update customers contacts and email address for e-invoice/ e-SOA
  • Coordinate with stakeholders to handle customer’s new invoice submission requirements.
  • Attend training and conduct UAT on use of customer's web portal for e-invoice submission.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php645.00 per day

Benefits:

  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

Schedule:

  • Holidays
  • Monday to Friday
  • Overtime

Supplemental Pay:

  • 13th month salary
  • Overtime pay

Language:

  • English (Preferred)

Work Location: In person

Gereklilik

Please refer to job description.

Kişiler arasıProblem çözmeEmpathyAktif dinlemeZaman yönetimiMüşteri ilişkileri yönetimiÇatışma çözümüÇoklu görevUyarlanabilirlikÜrün bilgisi
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Boss

HR ManagerCorporate Frontline Solutions

Çalışma konumu

The Strip Commercial Complex, Ortigas Extension, Meralco Avenue, Pasig City, Metro Manila, Philippines

Yayınlandı 04 June 2025

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.