CSR Non Voice - Local Account

GameOne PH

₺14.1-17.6K[Aylık]
Tesis içi - Quezon City<1 Yıl DeneyimÜniversite mezunuTam zamanlı
Paylaşmak

İş tanımı

Avantajlar

  • Devletin Zorunlu Sağladığı Faydalar

    13. Ay Ödemesi, Çalışan Kredisi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS

Açıklama

  • We are looking for a Customer Service Representative (Chat Support) to join our growing team in Cubao, Quezon City.
  • If you're passionate about helping people, thrive in a fast-paced digital environment, and enjoy solving problems, this role is perfect for you.
  • As a Chat Support Representative, you will be the first point of contact for our customers via live chat. You’ll handle inquiries, provide product or service information, resolve issues, and ensure a smooth and positive customer experience .

Key Responsibilities:

  • Provide real-time assistance to customers via live chat in a professional, friendly, and empathetic manner.
  • Respond to customer inquiries regarding products, orders, deliveries, returns, and other services.
  • Troubleshoot customer concerns and resolve issues efficiently within established response time and quality standards.
  • Escalate complex or unresolved issues to the appropriate departments while ensuring proper documentation.
  • Track and follow up on customer issues to ensure complete resolution and customer satisfaction.
  • Maintain up-to-date knowledge of company products, policies, and procedures to provide accurate information.
  • Monitor and report recurring customer concerns and feedback to help improve service and operations.
  • Maintain chat logs and customer interaction records accurately and securely.

Gereklilik

  • College Graduate
  • Previous experience in customer service or chat support is preferred but not required
  • Excellent written English communication skills, including grammar, punctuation, and tone
  • Strong reading comprehension and ability to multi-task across multiple chats and systems
  • Tech-savvy with familiarity in using CRM tools, eCommerce platforms, or help desk systems
  • Patient, detail-oriented, and able to work well independently and as part of a team
  • Willing to work on-site in Cubao, Quezon City,
Müşteri servisiProblem çözmeTakım oyuncusuHesap YönetimiGüçlü çalışma etiği
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HR JADE

HR OfficerGameOne PH

Üç gün içinde aktif

Çalışma konumu

6th floor, 115 Harvard. 115 Harvard, Cubao, Quezon City, 1109 Metro Manila, Philippines

Yayınlandı 28 May 2025

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.