We are looking for a passionate person who is passionate about collectively overcoming complex challenges of the hyper-growth e-commerce ecosystem, while learning fast and having fun, to join us as Courier Partner Associate.

We are the Philippines' #1 Online Gift Store with a mission to make gifting thoughtful, affordable, and convenient in Southeast Asia. Backed by international investors, we are a young, dynamic, fun, and multi-disciplinary team with years of experience in e-commerce. We are looking for individuals who are ambitious and passionate to join us in our journey. Would you be up to the challenge?

This full-time role is based in our office in Mandaluyong City.

Responsibilities:

• Supervise the coordination and tracking of shipments to ensure timely delivery to customers and business units.
• Conduct regular checks to ensure compliance with company SOPs for dispatch and rider operations.
• Communicate with rider providers, third-party logistics (3PL) partners, and internal teams regarding delivery schedules, delays, or discrepancies.
• Negotiate rates and review partners contracts in coordination with management.
• Source and evaluate additional partner couriers to expand delivery capacity.
• Resolve logistics-related issues such as damaged or lost goods, shipping delays, or order discrepancies.
• Maintain accurate data entry in the fleet management system and generate reports for management.
• Support daily warehouse operations, including receiving, checking, and dispatching orders.
• Perform other logistics-related duties as required to support overall operations.

Qualification:

• Bachelor's degree in Business Administration, Operations, Supply Chain Management, or Logistics preferred.
• Have at least 1-2 years experience in Logistic.
• Knowledgeable in MS Office and database management.
• Strong organizational and time management skills.
• Excellent communication and negotiation skills.
• Customer service skills.
• Strong attention to detail.