Sales Executive – Hajj & Umrah Travel Services

Educational Background

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, Marketing, Islamic Studies, or a related field (preferred).
• Relevant certifications in travel, tourism, or religious pilgrimage services are an advantage.

Experience

• Minimum of 1–3 years of sales experience, preferably in travel, pilgrimage services, or tour operations.
• Prior experience handling Hajj and Umrah packages is highly preferred.
• Experience working with Muslim clients, mosques, Islamic organizations, or religious groups is an advantage.

Knowledge & Technical Skills

• Strong understanding of Hajj and Umrah processes, including: Saudi visa requirements
• Package inclusions (flights, hotels, transport, guides, meals)
• Familiarity with airline booking systems, hotel reservations, and travel documentation.
• Knowledge of Saudi Ministry of Hajj and Umrah regulations (or willingness to learn quickly).
• Knowledge of travel products, destinations, and booking systems is an advantage.
• Basic computer skills (email, spreadsheets, and booking platforms).

Sales & Communication Skills

• Proven ability to meet or exceed sales targets.
• Excellent communication and interpersonal skills.
• Ability to explain pilgrimage packages clearly, respectfully, and accurately.
• Strong negotiation and closing skills.
• Customer-focused approach with empathy and patience.

Language Skills

• Proficiency in English (required).
• Ability to communicate in Arabic or other relevant languages is a strong advantage.

Personal Attributes

• High level of integrity, honesty, and professionalism.
• Respectful understanding of Islamic values and religious practices.
• Detail-oriented and well-organized.
• Able to work under pressure, especially during peak Hajj and Umrah seasons.
• Willingness to work flexible hours, including weekends or evenings during peak periods.