• Manage and resolve delinquent accounts.

• Communicate with clients to negotiate payment plans.

• Maintain accurate records of interactions and payments.

• Collaborate with the finance team to improve collection processes.

• Provide exceptional customer service while collecting debts.

• Analyze account trends to identify improvement areas.

Account Counselor/Collector

Educational Qualifications:

High/Senior High School diploma required.

Experience Level:

No prior experience necessary; training provided.

Skills and Competencies:

Must be able to read effectively and demonstrate strong self-confidence.

Working Conditions:

Office environment, typical business hours; potential for overtime.

Qualities and Traits:

Strong communication skills, persistence, and a customer-focused attitude.