Responsible for the full-cycle collection of outstanding past-due accounts. This involves direct inbound and outbound customer contact to resolve issues, address queries, and reduce overall delinquency.

Core Responsibilities

• Manage Collections: Conduct collection calls and correspondence to recover past-due funds and reduce assigned portfolio delinquency.
• Customer Resolution: Resolve customer issues and answer billing queries to facilitate timely payments.
• Coordination & Reporting: Communicate effectively with internal departments on account status, maintain detailed account records, and submit regular productivity reports to management.
• Goal Achievement: Consistently meet defined departmental goals and activity metrics.
• Team Support: Provide cross-functional support to other department queues as needed.