Client Account Manager

TRT Solutions Limited

₺105.7-140.9K[Aylık]
Tesis içi - Pampanga1-3 Yıl TecrübeÜniversite mezunuTam zamanlı
Paylaşmak

İş tanımı

Açıklama

THIS ROLE IS TOTALLY A WORK FROM OFFICE ROLE. NO APPLICANTS REQUESTING WORK FROM HOME WILL BE CONSIDERED


Primary Workflow:

  • Maintain constant communication with client focal points and TRT executives
  • Propose solutions to recurring issues to TRT executives and clients
  • Conduct regular presentations to clients on TRT service delivery
  • Manage opportunities for upselling and cross-selling
  • Serve as the primary contact for clients in the "Order to Cash" process
  • Act as the focal point of knowledge base for each client engagement.


Key Deliverables:

  • Maintain constant communication with client focal points and TRT executives regarding priority 1 (P1) cases and missed SLA instances, being available 24/7 as needed.
  • Propose solutions to recurring issues to TRT executives and clients, focusing on common geographic areas or technologies.
  • Conduct regular presentations to clients on TRT service delivery to gauge client confidence.
  • Manage opportunities for upselling and cross-selling TRT services to clients.
  • Serve as the primary contact for clients in the "Order to Cash process," ensuring timely billing and collections, with availability around the clock.
  • Ensure accuracy of client asset lists and related details in TRT's Configuration Management Database (CMDB), coordinating timely updates during contract transition periods.
  • Act as the focal point of knowledge base for each client engagement.
  • Document TRT's customer engagements, including projects, support contracts, and Managed Service Engagements.
  • Provide performance reports and statistics to TRT's management and Executive Board.
  • Update CMDB, BOSS, and Wiki documentation as needed.
  • Develop policies and procedures to control and measure TRT's customer service delivery.

Gereklilik

  • Bachelor's degree in Business Administration, Marketing, or related field preferred. Additional certification is helpful.
  • Experience in client account management, especially with global clients, is preferred.
  • Understanding of account management principles and industry knowledge is important.
  • Excellent communication and relationship-building skills for working with global clients.
  • Ability to assess client needs, create plans, and find growth opportunities.
  • Experience in presentations, negotiations, and contract renewals is beneficial.
  • Strong problem-solving skills and ability to work well with internal teams.
  • Proficiency in CRM software and financial concepts like budgeting.
  • Willingness to travel for client meetings and good organizational skills are required.
  • Proficiency in Microsoft Office, especially Excel, is necessary.
Client Relationshipİlişki KurmaİletişimMüşteri ilişkileri yönetimi
Preview

Lindsay Abrea

RecruiterTRT Solutions Limited

Bugün aktif

Çalışma konumu

Unit 1W-1004, One West Aeropark Building, 2nd St. Corner 4th Ave., Clark Global City, One West Aeropark Building. 5HHF+H7C West Aeropark, Clark Freeport, Mabalacat, Pampanga, Philippines

Yayınlandı 12 March 2025

TRT Solutions Limited

51-100 Çalışan

Mühendislik

İşe alınan iş ilanını görüntüle

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.