•  Manage the day to day email communication with customers and distributions
• Provide quality customer service through reviewing, assessing and providing the response in a timely manner
• Work with different business units to provide a one stop solution to the customers
• Resolve feedback or issues raised by customers or operation team
• Provide reports and analyse email to streamline and work with team lead to improve on the SLA and be involved in the emails reduction initiatives.
• Delivery professional and high-quality service experience
• Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.
• Proactively attend to customers’ feedback and challenges in a professional manner.
• Drive efforts to improve operational processes and systems.

·       Perform any other duties and responsibilities as and when assigned by Management.

• Possess at least 3 GCE O levels with credit in English language.
• Minimum 6 months of experience working in a contact center industry or customer service experience in a high-volume, multi-channel Customer Experience and/or Customer Service function
• Adequate telephone skills and proper etiquette.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Effective in problem solving