We are seeking a dedicated and professional Customer Service Representative to manage patient and provider scheduling in a fast-paced healthcare call center.

You will be the first point of contact, ensuring a positive experience by efficiently handling a high volume of inbound and outbound calls.

Responsibilities:

• Answer incoming calls to schedule, reschedule, and cancel patient appointments.
• Verify patient information and insurance details.
• Provide clear and accurate information regarding appointments, preparations, and office policies.
• Document all interactions and maintain accurate patient records in the system.
• Resolve scheduling conflicts and address patient inquiries with empathy and professionalism.