Description

• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Provide accurate information regarding products, services, and policies.
• Assist customers in placing orders, resolving issues, and processing returns.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction and service efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or related field.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a positive attitude.
• Responsibilities and Duties: Ability to handle customer complaints with empathy and professionalism.
• Working Conditions: Must be able to work flexible hours, including evenings and weekends.