• Handle incoming calls and provide excellent customer service to clients.
• Resolve customer inquiries and issues promptly and efficiently.
• Maintain detailed records of calls and customer interactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Provide feedback to management regarding recurring issues or customer feedback.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong English language proficiency, excellent customer service skills, effective problem-solving abilities, and strong people skills.
• Qualities and Traits: Positive attitude, patience, and ability to work under pressure.
• Working Conditions: Fast-paced call center environment with possible shift work.