• Provide excellent customer support
• Communicate clearly in English (verbal and written).
• Handle inquiries efficiently while maintaining professionalism.
• Work on shifting schedules, weekends, and holidays as needed.
• Escalate unresolved issues to the appropriate departments or supervisors when necessary.
• Meet or exceed performance targets such as call handling time, customer satisfaction, and quality assurance metrics.
• Stay informed about company products, promotions, and procedures to effectively assist customers.
• Follow all company policies, procedures, and compliance regulations.

Job Requirements

• At least Senior High School Graduate or HS Grad(old curriculum)
• with 1 year BPO exp
• Above Average English communication skills
• Good interpersonal skills
• Analytical and problem solving skills
• Good comprehension skills
• Basic knowledge with MS Office