• Handle inbound customer calls and assist with inquiries, complaints, and requests.
• Provide accurate information on products and services to customers.
• Document customer interactions and maintain detailed records of conversations.
• Work with team members to resolve customer issues effectively.
• Maintain a high level of customer satisfaction through professional communication.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field (preferred but not mandatory)
• Experience Level: 0–2 years of experience in a customer service or call center role
• Skills and Competencies: Strong communication skills and ability to handle difficult situations
• Qualities and Traits: Patience, empathy, and a positive attitude towards customers
• Working Conditions: Office environment, may require working on weekends or holidays