• Manage non-voice account tasks including data entry, email correspondence, and chat support.

• Provide accurate information and resolve inquiries through written communication.

• Process service requests, updates, and follow-ups efficiently.

• Ensure high-quality and timely responses to customer queries and issues.

• Maintain detailed records of interactions and transactions.

• Meet performance targets for productivity, quality, and customer satisfaction.

• High school diploma or equivalent 

• Good communication and interpersonal skills

• Excellent problem-solving and decision-making abilities

• Ability to thrive in a fast-paced and dynamic environment