• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate information and support to customers regarding products and services.
• Resolve customer inquiries and issues efficiently while maintaining a positive attitude.
• Document customer interactions and maintain detailed records in the system.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong English language proficiency, customer service orientation, problem-solving skills.
• Qualities and Traits: Excellent interpersonal skills and ability to work as part of a team.
• Responsibilities and Duties: Ability to manage multiple tasks and work in a fast-paced environment.
• Working Conditions: Office environment with standard working hours; shift work may be required.