• Provide exceptional customer service by handling inbound and outbound calls professionally.
• Assist customers with inquiries, complaints, and issues in a timely and effective manner.
• Document all customer interactions and ensure accurate record-keeping.
• Resolve customer issues using problem-solving skills and product knowledge.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years of experience in a call center environment.
• Skills and Competencies: Proficient in English language with excellent communication skills.
• Skills and Competencies: Strong customer service orientation and empathy.
• Skills and Competencies: Effective problem-solving abilities.
• Qualities and Traits: Excellent people skills with a positive attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks.