• Assist customers with inquiries via phone, email, and chat

• Provide accurate information on products and services

• Resolve customer issues and complaints in a timely manner

• Document customer interactions and transactions

• Maintain a high level of customer satisfaction by delivering exceptional service

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred

• Experience Level: Junior: 0–2 years

• Skills and Competencies:

• Excellent English language proficiency

• Strong customer service skills

• Problem-solving abilities

• Experience in call center operations is a plus

• Qualities and Traits: Strong work ethic and interpersonal skills