• Handle inbound and outbound customer calls efficiently and professionally.
• Provide exceptional customer service and support for various inquiries.
• Document customer interactions and maintain accurate records in the system.
• Troubleshoot and resolve customer issues in a timely manner.
• Achieve and exceed personal and team targets related to customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in any field preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Proficient in English language, excellent communication and customer service skills.
• Qualities and Traits: Strong problem-solving abilities, patience, and empathy.
• Responsibilities and Duties: Ability to thrive in a fast-paced environment and adapt quickly to changing situations.
• Working Conditions: May require working in shifts, including evenings and weekends.